Effective 19 September 2026

Terms and Conditions

These terms apply to every Philippians Academic Advising purchase. Buying any service means you agree to them. If anything here is unclear, email [email protected] before you buy, and we will explain it plainly.

Payment and scheduling

How buying and booking work.

Payment is processed through Stripe at the time of booking. Klarna is available at checkout on larger purchases, subject to Klarna's approval and your country.
Sessions are scheduled in Setmore. No session begins before payment is confirmed.
All purchases are final. We do not offer refunds, credits, or complimentary sessions. Any goodwill exception is entirely at admin's discretion and comes from admin alone. The one stated exception is Expedited Service, described below.
Unused deliverables expire twelve months from the date of purchase.
We do not offer score, interview, or admission guarantees on any service, at any price, in writing or in conversation.

Tutoring and Score Analysis Sessions

Hours, logging, and your progress sessions.

Tutoring hours are deducted against the scheduled duration of each session, in fifteen-minute increments.
You have seven days from a session to dispute a logged hour. After seven days the log stands as final. If you want to dispute an hour, email admin rather than your tutor.
Bundles of ten hours and up include Score Analysis Sessions, which usually fall at every tenth tutoring session. Each is a 30-minute live session reviewing your data and adjusting your plan.
You are responsible for booking your own Score Analysis Sessions in Setmore. They are not scheduled for you.

Written audits and secondaries

Turnarounds, batches, and word caps.

Personal statement and full application audits are returned within seven business days of our receiving all of your materials.
Secondary essay audits are returned within seven business days of each batch, at every tier.
Expedited Service ($50) returns a personal statement, full application or secondary essay audit within two calendar days of our receiving your materials. If we miss that, the $50 is refunded. This is the only refund we offer. For a secondary essay audit sent in more than one batch, the guarantee covers the first batch only; later batches follow the standard seven business day turnaround. Expedited Service can be bought again for a later batch, and each purchase carries its own two day guarantee for that one batch.
If you bought a secondary essay audit on its own, you may send essays in up to three submission batches within 60 days of purchase. Each batch starts its own turnaround clock.
Covenant and Covenant Complete clients are not on that clock. Your secondary audits run through 31 October of the cycle you bought for, in up to three submission batches, inside your tier's word cap.
Word caps are measured on what you actually submit, not on what you plan to submit.
If your secondary essays run past your tier's word cap, we contact you before doing anything. Words over the cap are billed at 40 cents per word. Nothing is dropped and nothing is charged without telling you first.
We do not write your essays for you on an audit. We mark what is working and what to fix, with a reason on every red mark, and you keep the pen.

Cosmos and application drafting

Your application stays your own work.

Cosmos is a hands-on drafting partnership: we run the interviews, choose the angle with you, and work your primary alongside you draft after draft. You write your application, in your own voice, and you are responsible for certifying it as your own work to AMCAS, TMDSAS, or AACOMAS. We shape and strengthen what you write; we do not submit or certify anything on your behalf.

Live sessions

Timing, lateness, and interruptions.

Sessions end at the scheduled end time. Running up to fifteen minutes over is not billed to you and is not credited back.
To extend a session by more than fifteen minutes, you must authorize the change in writing, either by reply email from the address on your purchase or through our authorization form. A verbal yes on the call is not enough.
If you arrive late, the full scheduled duration is still deducted. If you have not joined within fifteen minutes and have not contacted us, the session is logged as a no-show.
If your advisor is more than fifteen minutes late or does not appear, your full session time is restored at no cost, your makeup session includes thirty additional complimentary minutes, and admin will contact you within one business day. You have seven days to report it.
If a session is cut short by a technical failure on our side and cannot be resumed, the undelivered time is restored to your balance in fifteen-minute increments. Problems with your own equipment or connection are not credited.

Recordings and materials

What gets recorded, and who owns what.

Neither you nor your advisor may record a session without the prior written consent of both parties. For mock interviews, we may prompt you to record yourself on your own device; we do not store that recording.
Interview Immersion is the one exception: you consent at purchase to audio recording and AI-assisted transcript analysis. Audio only, the transcript is retained, and the recording is deleted after the final report.
Materials we prepare for you remain the intellectual property of Philippians and are licensed to you for your own preparation only.
Your information is confidential. We do not discuss your score, application, or personal details with anyone outside your assigned team, except as described under Reviews and feedback and Use of artificial intelligence below.

Synapse

When we keep your report so we can connect the next one.

Buying Synapse is your consent. Synapse is a Guardian Angel add-on that connects your report to future Guardian Angel reports. To do that, we keep your report data longer than our standard retention period. By adding Synapse at checkout, you agree to this.
How long. Up to four years from the date of purchase, or until you start medical school, whichever comes first.
What we keep. Your Guardian Angel report and the data behind it, such as your scores, school list and the analysis. We do not keep every file you sent us. Interview Immersion audio is still deleted after your final report; with Synapse, we keep the transcript analysis so your interviews can be compared.
How to have it deleted. Email us at any time and we will delete it. Once it is deleted, Synapse can no longer connect future reports to it.
Only available at purchase. Synapse must be added when you buy the report it connects from. Without Synapse, your data follows our standard retention policy and is deleted on that schedule.
Our commitment. We will honor every Synapse agreement for its full term. The only exception is if Philippians is no longer operating.

Guardian Angel referral program

Share your report, and earn rewards.

Your codes. Every Guardian Angel report comes with two share pages: a personal one with a named code and an online one with an anonymous code. Both codes count toward your rewards.
What a friend gets. $50 off Guardian Angel Pre-Application, Post-Application, Comprehensive, or the Pre-Application or Post-Application Complete bundle. The code does not apply to Vision, Synapse, add-ons bought on their own, or other Philippians services.
What you earn. After 1 referral: 10% off the first service your report recommends. After 3: 15% off that service, or one add-on of your choice for your report. After 5: 25% off any single service, $500 off Covenant Complete, $200 off Covenant, or every add-on unlocked for your report. For the 25% option, packages are excluded (Covenant, Covenant Complete, Guardian Angel Comprehensive and both Complete bundles); Interview Immersion is eligible. Complete and Comprehensive clients already have every add-on, so add-on rewards are not offered to them.
What counts. A referral is one paid purchase made with either of your codes. Refunded or disputed purchases do not count. Each reward is earned once.
How rewards arrive. We email you when you reach a reward. Reward codes are single use, and two reward codes cannot be combined on one order. You can email [email protected] any time to check your count.
Expiry. Referral codes expire 12 months after your report's issue date. Reward codes expire 12 months after they are issued. Each code shows its date, for example "Valid until Sep 29, 2027".
One code per order. Referral and reward codes cannot be combined with each other or with any other code or promotion, including a launch discount.

Reviews and feedback

How we ask about your experience.

After a service is completed, we may send you a follow-up email.
We may share your name and email address with Trustpilot, an independent review platform, solely so it can invite you to review your experience with us.
We never share your application materials, documents or session content with Trustpilot.
Leaving a review is optional, and you can unsubscribe from Trustpilot’s invitations at any time. Trustpilot handles your information under its own privacy policy.

Use of artificial intelligence

Where AI helps, and where a person decides.

We may use artificial intelligence tools to deliver and manage our services. This includes analyzing your application materials for Guardian Angel reports, transcribing and analyzing Interview Immersion recordings, and automating administrative work such as scheduling, reminders, order handling and follow-up messages.
These tools are provided by third-party AI providers and may process the materials you send us in order to perform this work.
AI output is a starting point. A Philippians team member reviews every report and written deliverable before it reaches you.
By purchasing a service, you consent to this use of AI. If you would rather a part of your service not involve AI, email us before you buy and we will tell you plainly what is and is not possible.

Questions

Ask before you buy, not after.

If any term here would change your decision, email us first. The free consultation exists so you can get a straight answer before you spend anything.

Book a free consultation Email us